Top Place to Stay in Charlottesville, VA

Inn Policy / House Rules

We strive to provide our guests with an exceptionally clean, safe, and friendly experience. These Inn Policy/House Rules are considered a part of our reservation agreement with you. As our guest, and upon your check in, you are agreeing to all of our Inn Policy/House Rules, terms and conditions, and procedures. These Inn Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between Prospect Hill Inn and the guest. Our Inn Policy/House Rules may change from time to time.

These Policies Don’t Change

Regardless of what a third-party travel/review website may tell you (ie. “free cancellations”, “only one room available”, etc.) these are Prospect Hill’s official policies. If you use other booking websites, we suggest using them for your research, but always book your reservation with the official property website.

Arrivals

Check-in is between 3:00 p.m. and 6:00 p.m.
We personally greet all of our guests upon arrival and ask that you prearrange early and late check ins with us prior to your stay.  We reserve the right to charge a service fee of $25.00 per hour for early or late check-ins that are not prearranged with us directly.

Departures

Check-Out is by 11:00 a.m.
Late check-out (up to one-half hour) may be available with advance notice.  We reserve the right to charge a service fee of $25.00 per hour for late check-outs that are not prearranged with us directly.

Deposit

A deposit of $200 is required at the time of booking to secure your reservation. The balance will be collected during check-in.
We accept all major credit cards, traveler’s checks, and cash. A 7.3% sales/room tax applies per night.

Housekeeping

Unless you’ve placed the “Do Not Disturb” sign on your door, our housekeeping staff will come to your suite or cottage every 3rd morning of your stay to refresh your towels, glassware, toiletries, and refreshments, and to remove any trash. If you are staying fewer than 3 nights, and/or would like your room refreshed more frequently, please let the innkeeper know when you check in.

Storage Fees

We can accommodate the storage of personal items and belongings at the inn outside of guests’ scheduled stay.  Our storage fee is $25.00 per day to hold guest belongings in a locked storage facility.  We ask that you prearrange storage with us prior to your scheduled stay.

 

Cancellations

You may cancel your reservation up to 10 days prior to check-in and receive a refund of your deposit (minus a $25 rebooking fee). If you cancel less than 10 days before check-in, you will be charged the entire cost of your reservation.
Because of our intimate size, cancellations affect us significantly. Once you book a room, it is held for YOU (we turn away all other requests for that room). For this reason, we strictly adhere to our cancellation policy and offer no exceptions.

Cancellation Waiver (Optional)

If you’re concerned about an unexpected event preventing your arrival (sickness, bad weather, babysitter issues, etc.), we recommend purchasing our optional Cancellation Waiver. For a fee of $55 (non-refundable) you may cancel up until 12:00 noon the day before check-in and still receive a full refund of your deposit (minus the $25 re-booking fee). This optional Cancellation Waiver can only be purchased at the time of booking. Alternatively, commercial travel insurance is available from many insurance providers.

No-Show & Shortened Stays

If you fail to check-in (“no-show”) or arrive after your check-in date or leave before your check-out date (“shortened stay”), you will be charged for the entire cost of your reservation.

Cancellations (Multi-Room Reservations & Special Events)

When booking 3 or more rooms simultaneously, a 21-day cancellation policy applies (instead of 10 days). Special events have additional cancellation policies covered in the event contract which supersede the standard policy.

Occupancy

All lodging rates are based on single or double occupancy (each of our accommodations have one bed… either a king or queen).

Accessibility

Our goal is to ensure that anyone who wishes to visit Prospect Hill Plantation Inn can do so, regardless of their physical abilities. Among the ways we strive to comply with the ADA:

1. It is our standard operating procedure that individuals with disabilities be able to make reservations for accessible guest rooms during the same hours and in the same manner as individuals who do not need accessible rooms. Our reservation desk is generally staffed between 8:00 am – 6:00 pm daily.
2. We have identified and described accessible features within our bed and breakfast and guest accommodations in enough detail to allow individuals with disabilities to determine independently whether a given guest room or cottage meets their accessibility needs.
3. It is our standard operating procedure to ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented.
4. We guarantee that accessible guest rooms, once reserved, are held for the reserving customer, and are removed from all reservation systems. We make reasonable efforts with third-party reservation systems to ensure that accessible rooms are available through at least some of these services and that information concerning the accessibility of the rooms is included on their reservation platform.
5. Guests with legitimate service dogs (as defined under titles II and III of the ADA) will be provided access to all areas of the inn where members of the public are allowed to go

Prospect Hill Plantation Inn is located within the Green Springs National Historic Landmark District (deemed by Congress on May 30, 1974 to be included on the National Register of Historic Places under the National Historic Preservation Act of 1966 {16 U.S.C 470a et seq.}), and is under a preservation easement with the National Park Service. Significant steps have been taken to remove barriers at our property, including the installation of toilet grab bars, raised toilet seats, offset hinges, full-length mirrors, accessible door hardware, repositioning of shelves, paper towel dispensers, and furniture, and the widening of some doors. However, in numerous instances throughout the facility, barrier removal (including entrance steps, narrow hallways, narrow doorways, low ceilings) would destroy its historical significance. Thus, full compliance with the National Historic Preservation Act of 1966 (28 CFR Subpart C – § 36.304) is not readily achievable. When possible and readily achievable, we make our facilities and services available through alternative methods (§ 36.305 b) including, the use of wheelchair ramps, canes, manual assistance, valet parking, etc. For more information about accessibility, contact us at 540-967-0844 so that we may help you determine if a specific accommodation will meet your needs.

Accessibility Features

Two of our accommodations have walk-in showers, but both are on the second floor with carpeted stairs. Miss Vashti’s Room requires 15 steps while Uncle Guy’s Loft has 14 steps. All bathrooms have a grab bar in the tub for safety; There is no elevator on the property; We are happy to help you with your luggage. A portable, aluminum wheelchair ramp is available for use… please let us know how we can assist you. These are our most suitable accommodations for those with limited mobility:

Uncle Guy’s House – The ground floor portion of this two-story cottage has one 3-inch step on the approaching sidewalk, and a 2-inch step into the doorway. The doorway is 29” wide. There is a 5-inch step into the bathroom, and though there is a 19-inch step into the sub/shower, it is surrounded on 3 sides by alcove walls, with a grab bar at the threshold. The king-sized bed is low, and easy to climb into without a stool.

The Boy’s Cabin – This ground floor cabin has a 6-inch step at the doorway. The doorway is 26-inches wide. There is a 25-inch step into the tub/shower, with walls on only two sides of the tub, and a grab bar at the tub. There is a 7-inch step down onto the rear deck.

Overseer’s Cottage – This ground floor cottage has a 7.5-inch step onto the approaching deck, and a 5.5-inch step into the doorway. There is a 6-inch step from the sitting room into the bedroom. The shower has a 4-inch step and is surrounded on 3 sides by alcove walls. The king-sized bed sits high and may require a step stool to access.

Summer Kitchen – This ground floor cottage has two 6-inch steps through the 35-inch wide doorway. The queen-sized bed sits low and is easily accessible. The tub/shower requires a step-over of 20 inches.

Carriage House – The ground floor portion of this two-story cottage has a 3-inch step onto the front deck, a 3-inch step through the doorway, an 8-inch step into the bathroom, and a 25-inch step-over into the tub/shower.

 

Pets

We welcome up to two (2) well-behaved dogs in four (4) specific cottages. See our Pet Policy for details.

Smoking

Due to our hand-hewn construction, we are a strictly NON-Smoking / NON-Vaping inn. Outdoor smoking may be permitted in designated areas.

Minimum Stay

Two-night minimum stays are generally required for weekends, holidays, peak seasons and UVA events.

TESLA and EV Charging Stations

We offer complimentary electric vehicle charging for our overnight guests (on a first-come basis). Non-guests may utilize the stations, when unoccupied by overnight guests, for a fee of $10 between the hours of 9:00 am – 4:00 pm.

Damage and/or Theft of Inn Property:

You are liable for any damage caused (whether by the deliberate, negligence, or reckless act to the room (s), inn’s premises or property caused by you or any person in your party whether or not staying at the inn during your stay. Prospect Hill Inn reserves the right to retain your credit card and/or debit card details as presented at registration and charge the credit /debit card in such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Prospect Hill Inn as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Inn property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Damage Discovered After Checkout:

Guest rooms found with waste scattered around, in complete disorder, and/or “trashed” will be subject to a $250.00 maintenance deep cleaning fee, administration fee and/or third-party fees.

Damage to Room:

Damage to rooms, fixtures, furnishing and equipment including the removal of furniture, fixtures, towels, art work, etc. will be charged at 150% of full and new replacement value plus any shipping and handling charges. Any damage to inn property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.

Damage to Mattresses and Linens:

Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from bodily fluids or the use of body oils, make-up, shoe-polish, hair dye, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article. We provide makeup removal wipes and black washcloths in each room.

Miscellaneous

Pool Season: Memorial Day – Labor Day
Burning candles on the premises is strictly prohibited.
We have two dogs living with us in the manor house.